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Clinic: a stamp for showing up to prevention — not points on expensive treatment

Hygiene and check-ups on a schedule. You reward the visit, not an implant ticket. Who did not come back in six months is visible in CRM, not in the reception log.

In medicine, loyalty is a schedule, not cashback on treatment. A stamp for professional hygiene brings the patient back without another ad. Points on an implant ticket do not connect to the next check-up — and should not: mixing expensive treatment with “pay in points” hurts trust. Senbi counts the visit and keeps the card in CRM. Diagnosis and a plan stay with the doctor, not the program.

Repeat-visit loop
  1. 01
    Profile

    Phone at reception — not a paper card in another bag.

  2. 02
    Visit type

    Prevention earns a stamp. Treatment stays out of the program.

  3. 03
    Rule

    “4th hygiene at a discount” or a reminder in six months.

  4. 04
    CRM

    Who did not show — a list. Outreach to quiet patients is targeted.

Reception · clinic, Abay branch
The child lost the stamp card. Do we start over?
AINo. Profile on the parent’s phone: 2 of 4 hygienes. Today is visit 3. Treatment is not written on this card.
A stamp for vaccination too?
AIIf that rule exists — yes, for showing up. Not for the shot amount. We’ll remind when the schedule says so.
SYS: hygiene · stamp 2 / 4 · next check in 6 mo.
Return for prevention
Show-up at 6 monthsstamp + CRM task
Before
weak
After
a reason
Quiet patients, no listyou see who to write
Before
in the log
After
in CRM