Public Offer

The Provider grants the Customer access to the Senbi platform and related services, including:

• Subscription access to the Senbi CRM for managing leads, customers and deals.
• Subscription access to the first-line AI agent and its connection to the Customer’s channels (site, messengers, telephony).
• Online store and landing page creation and ongoing maintenance.
• Additional development, integration, training and support services agreed by the parties.

The exact scope, volume, pricing and order of provision are defined on senbi.org, in the invoice, act, or supplementary agreement.

Full and unconditional acceptance of this offer is any of the following Customer actions:

• Full or partial payment of an invoice or advance issued by the Provider.
• Signing an invoice-contract, supplementary agreement or act for Senbi services.
• Actually starting to use the Senbi services (logging into CRM, connecting channels, activating the AI agent, launching the store, etc.).

From the moment of acceptance, the agreement between the parties is deemed concluded under this offer.

Service prices are set by the tariffs on the “Pricing” page of senbi.org, by the cost calculator and/or by an invoice agreed by the parties.

For subscription services, payment is made in advance for the chosen period (month, half-year, year). Subscription access is activated upon receipt of payment.

Development services are paid in advance unless the invoice or supplementary agreement explicitly states otherwise. Senbi may require payment in stages.

Prices may be unilaterally changed by the Provider. Changes take effect once the new tariff version is published and do not apply to already paid periods.

All payments are in tenge (KZT) unless stated otherwise on the invoice.

Subscription services are provided continuously during the paid period and renew for a new period upon payment of the next invoice.

Deadlines for one-off services (development, integrations, training) are agreed in the invoice, correspondence or supplementary agreement and are indicative: actual timelines may change as tasks are clarified, on Customer-requested revisions, on Customer-side delays, or for other reasonable causes.

Services are deemed properly rendered if the Customer does not send a reasoned written objection within 1 (one) calendar day from delivery of the act.

The Provider undertakes to:

• Grant access to the paid services and provide them with reasonable continuity.
• Process personal data in accordance with the Privacy Policy.
• Provide reasonable consultations within the chosen tariff.

Senbi services are provided “as is” and “as available.” The Provider does not guarantee uninterrupted, error-free operation, nor any expectations not explicitly fixed in a written agreement.

The Provider is not liable for:

• Decisions made by the Customer or its employees based on data processed in Senbi services.
• AI agent responses in non-standard or provocative dialogs and for the Customer’s clients’ decisions based on such responses.
• Service interruptions caused by third parties (hosting, messenger, telephony, AI model and payment providers) or by force majeure.
• Data loss caused by the Customer, its employees, or third parties who gained access to the Customer’s account.
• Any indirect, incidental, punitive damages, lost profits of the Customer or third parties.

The Provider’s total liability under this offer is in any case limited to the amount actually paid by the Customer for Senbi services during the 7 (seven) days preceding the event giving rise to liability.

For digital subscription services, refunds for already paid periods are not provided unless expressly agreed in writing by the parties.

For one-off services (development, integrations, training), a refund is only possible in proportion to the volume of work not actually delivered, at the Provider’s discretion.

If the Provider unilaterally terminates services for reasons not caused by the Customer’s breach, the Provider refunds the amount within the last 7 (seven) calendar days.

Refunds are processed within 30 business days from the agreed refund date, to the same payment details from which the payment was received.

All exclusive rights to the Senbi platform, its source code, design, brand, documentation and other intellectual property belong to the Provider and are not transferred to the Customer.

The Customer receives a non-exclusive right, limited by the paid subscription term, to use the Senbi services for its own business needs.

Customer content (customer data, texts, images, products, etc.) placed in the services remains the property of the Customer. The Customer grants the Provider the right to use such content to the extent necessary to provide and operate the services.

The parties undertake not to disclose confidential information they learn while performing the agreement, except as required by law.

Personal data processing is governed by the Senbi Privacy Policy available at senbi.org/en/privacy.

The parties are released from liability for failure to perform if it is caused by force majeure: natural events, military actions, acts of authorities, mass internet/infrastructure outages, third-party provider failures and other circumstances beyond reasonable control.

In such cases performance deadlines are extended accordingly.

The Provider may unilaterally change the terms of this offer. The current version is always available at senbi.org/en/offer and takes effect upon publication.

If the Customer disagrees with new terms, they must stop using the services. Continued use means acceptance of the new version.

Relations between the parties are governed by the law of the Republic of Kazakhstan.

Disputes are resolved through negotiations. Failing agreement — in court at the Provider’s location.

The Provider’s payment and signing details are provided on request via the “Contacts” section of senbi.org or are stated directly on the invoice.