What you get
- Inbound messages are logged and linked to a contact or a new deal.
- Replies go from Senbi without constantly switching apps.
- Full context is preserved: promises, files sent, pipeline progress.
Integration
WhatsApp is the default channel for quick questions, photos, and order confirmations. The integration lets you work chats from the CRM with history, stages, and next steps visible.
In many industries WhatsApp is the main sales channel. Without integration, chats sit on employee phones and vanish when someone leaves.
Senbi keeps customer knowledge inside the company, not in private threads.