What you get
- Messenger threads appear on the customer card and in the activity feed.
- Assign owners and deadlines the same way you do for website leads.
- One contact database — no manual copy-paste of names and phones.
Integration
Your Facebook page and Messenger collect questions about products, delivery, and support. Connecting to Senbi moves those threads into the CRM so nothing slips through the cracks.
Many buyers prefer Messenger over calls or WhatsApp. If those messages stay only in the social inbox, your CRM doesn’t reflect real demand.
Facebook + Senbi closes the gap between page marketing and sales execution.