This is not stamping consultations like coffee, is it?

You can put stamps on a document package, but points and a discount level on the next matter usually fit better. You pick the mechanic.

Confidentiality of the card?

CRM stores service facts and accruals, not the substance of the matter. Access is by role, as on a normal client card.

Several practices in one firm?

One profile, different accrual rules by service type — if you set them that way.

All industries

Lawyers

Loyalty program for lawyers: the client comes back with the next matter

They bought a one-off consult — and left for another firm. Senbi accrues points and levels toward the next matter, gifts a consultation certificate, and keeps history in CRM, not Excel.

Where the practice loses repeats

After one matter the client leaves — the next one costs ads again
Promised discounts are remembered differently; Excel drifts
A consultation certificate is a form with no remaining balance or expiry
No LTV: you cannot see which family or company comes back
Online payment for a consult and an office visit are different ledgers

Case

Family practice, 4 lawyers · Almaty

Challenge

A year after a divorce the client arrived as new: the discount on representation was promised verbally. Consultation certificates were written on forms. The Excel of “regulars” was never opened. Nobody counted family LTV.

Result

A 25,000 ₸ consultation accrues points toward the next matter. Certificates redeem in CRM. The card shows which services already happened — the lawyer does not start from zero.

Repeat matters +29%

Timeline: rules and certificates in 1 week

What the loyalty program does in a practice

Accumulation and a level for the next matterPoints from a consultation, a discount for a returning client. A company or personal birthday follows the rule — not “I’ll knock it down myself”.Matter history on the cardWhich matters existed, what was accrued and redeemed. The lawyer prepares instead of asking “have we worked together?”.Consultation certificateA gift or a prepayment: code, expiry, partial redeem. No form and no argument at the secretary’s desk.

Legal work is rarely one-off: family, business, a repeat dispute. Senbi does not give legal advice — it counts loyalty: what you promised, what was already paid, which level the client has. History lives in CRM.

The next matter arrives with a balance, not as a cold lead
The same discount rules for every lawyer in the firm
The certificate redeems on the same card
Online payment and an office visit — one profile by phone

FAQ about loyalty for lawyers

You can put stamps on a document package, but points and a discount level on the next matter usually fit better. You pick the mechanic.

We’ll set loyalty around your consultation fees

Tell us how you discount regulars today — we’ll show accrual and a certificate in CRM.