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Restaurant

Loyalty program for restaurants: the 5th lunch and a birthday without paper

A 2,000 ₸ ticket: 3% cashback nobody feels. Senbi puts a stamp on the visit, points on a banquet, and a birthday discount. Till via CRM Adaptor; delivery uses the same phone.

Where the restaurant loses guests

  • The paper card was left at the counter or forgotten at home
  • The birthday Excel is never opened during the shift
  • At peak the cashier forgets the stamp — the guest stops trusting the program
  • The same ticket day after day, but no reason not to walk across the street
  • Delivery and the dining room are different balances — no reason to register
Case

Café chain, 3 locations · Almaty

Challenge

Paper “6th coffee free” cards were left at the counter and lost. The cashier skipped the stamp at peak. Delivery lived in another app — no points. The office walked to the canteen across the street.

Result

Lunch and coffee stamps in the phone. A banquet from 80,000 ₸ accrues points. Birthday — a dessert or 10%. Three locations and delivery — one balance.

Repeat lunches +38%
Timeline: POS via CRM Adaptor in a few days

What the loyalty program does in a restaurant

Stamp on lunch, points on a banquetA small ticket lives on stamps. A large one — on points or a level. Birthday is already in the rules, not in the host’s chat.The guest on a card, not in a private chatVisit frequency, stamps, redemptions. The owner sees which location keeps regulars.A certificate for dinner or a banquetPrepaid today — the visit later. The code is redeemed in the dining room, remainder is visible, no paper form.

Hospitality earns on frequency. Points on a 1,500 ₸ ticket are 40–50 tenge — nobody notices. “5th lunch free” is obvious. Senbi counts the stamp at the till via CRM Adaptor and does not exile delivery into a separate app.

  1. The guest gives a phone number or scans a QR
  2. A 2,200 ₸ lunch — a stamp; a 90,000 ₸ banquet — points
  3. The 6th coffee closes itself — no argument at the till
  4. Evening delivery spends the same points

FAQ about loyalty in a restaurant

  • As you set: a shared chain card or per branch. The profile is still one — by phone.

We’ll set stamps and points for your floor

Tell us the average ticket and how you run cards today — we’ll show the rules and the till.