Loyalty program for renovation: the next project without buying a new lead
You built the kitchen — and they went elsewhere for the wardrobe. Senbi accrues spend and points toward the next project and gifts a measuring-visit certificate. History in CRM, not the foreman’s chat.
Where the contractor loses repeats
- After a project the client vanishes — the next room costs another lead
- The promised discount lives in a chat; Excel drifts
- Measurers forget to mark a regular — they leave for someone else
- No LTV: you cannot see who is ready for the next contract
- The online inquiry and payment on site are different ledgers
Kitchen studio · Almaty
After a 1.2 million ₸ kitchen the client was “lost”. The wardrobe discount was promised in WhatsApp. The regulars Excel did not match across measurers. The next project cost ads again.
A project accrues points or a threshold toward the next contract. A measuring certificate goes out as a gift. CRM shows the amount and what was promised — not the foreman’s chat.
What the loyalty program does for a contractor
In renovation the cycle is long, but a second project is cheaper than a new lead. A stamp per completed order works when visits are regular and tickets vary. On large amounts, accumulation and points fit better. Senbi counts what you set — history in CRM.
- The next contract arrives with a balance
- The same discount rules for every measurer
- A certificate after handover is a reason not to go to the nearest shop
- Till or invoice — the same Senbi rules
FAQ about loyalty in renovation
For dry cleaning and service visits — yes. For kitchens, accumulation and points from the amount are more common. You can run both: a stamp on handover and points from the contract.
We’ll set accumulation around your projects
Tell us how you discount a second order today — we’ll show thresholds and the CRM card.