Are a wash stamp and repair points two programs?

Two mechanics in one. Stamps reward visit frequency; points reward ticket size. The customer sees both in one profile.

Several bays and a till already. What do we change?

You keep the till. CRM Adaptor reads the amount from the screen and applies the Senbi rule. One profile across bays.

They arrive in different cars. How do we count?

The profile is tied to the phone. CRM shows history per vehicle — stamps and points are not lost if they switch a Camry for a Tucson.

All industries

Auto service

Loyalty program for auto shops: they come back for service, not to the neighbour

After a repair the car leaves — and never comes back for scheduled service. Senbi counts a stamp per visit, points from the ticket, and seasonal tyre changes. History in CRM, till via CRM Adaptor.

Where the shop loses regulars

The stamp card is in the glove box or the tech’s notebook — the customer is “reset”
The Excel of mileage and service dates does not match the till
The cashier forgets to accrue on a wash or tyre change — trust drops
One expensive repair does not make a regular: no reason to come back for service
Online booking and payment in the bay live apart — no shared balance

Case

Workshop, 6 bays · Almaty

Challenge

The “regulars” notebook lived with the technician. The paper card for “4th tyre change discounted” stayed in the glove box. The cashier skipped the stamp on a cheap wash — the next service went to a neighbour. Nobody saw LTV by phone.

Result

A visit stamp keeps the schedule. An 80,000 ₸ repair accrues points for consumables. Seasonal tyres are a separate rule. CRM shows who missed service after 10,000 km.

Repeat visits +31%

Timeline: POS via CRM Adaptor in a few days

What the loyalty program does in a workshop

Stamp per visit, points from the ticketWashes and tyre changes live on stamps. Repairs and service accrue points or a discount level. You cannot close the card with one polish and vanish for a year.Car and customer historyPhone, vehicle, accruals, and stamps on one card. The technician sees the last service — no “have you been here before?”.A certificate for service or a washCode, remainder, expiry. Issue at the till or send in WhatsApp — redeem in the same program, no form.

At a workshop people come for a visit, not “to accumulate spend”. A cheap wash and an expensive repair are different tickets; you need regularity. Stamps count the visit, points count tenge. Senbi runs both: till via CRM Adaptor, history in CRM.

How it looks in practice

The customer gives a phone number — profile and car, not a glove-box card
A wash or tyre change adds a stamp; an 80,000 ₸ repair accrues points
“4th tyre change discounted” fires itself between seasons
CRM shows who missed service — you can remind them precisely

FAQ about loyalty in auto service

Two mechanics in one. Stamps reward visit frequency; points reward ticket size. The customer sees both in one profile.

We’ll set loyalty rules for your bays

Tell us how you mark regulars today — we’ll show stamps, points, and the CRM card.